Available for IT Support roles
Hi, I'm Qader.
IT Support & Technology Specialist
I find the cause of technical problems, fix them, and turn slow manual work into simple automated systems.
Abdulqader Ba Gammal
@qaderfn
RoleTechnical Support
Experience2019 – now
WorksRemote
Status● Online
Help Desk
Got a question? Open a ticket.
This is how I work every day: someone has a question, I find the answer. Click a ticket to solve it.
#001Who is Qader?Open
My full name is Abdulqader Ba Gammal, but everyone calls me Qader. Since 2019 I have worked remotely for E-Hoca Akademi, an online exam-preparation platform in Turkey, looking after its website, students, teachers and systems. I live in Ireland and speak English, Turkish and Arabic.
#002What can he help with?Open
IT support and everything around it:
- Solving user problems: accounts, logins, access, online classes
- Running websites and admin panels: users, courses, content, settings
- Testing systems and writing clear bug reports for developers
- Excel and Google Sheets: data, reports, tracking
- Automation with Google Forms and Apps Script
#003Why should we hire him?Open
Because I don't only fix problems, I understand the whole system: users, payments, data and the technology behind it. I can talk to developers and to non-technical people, I learn fast, and I've been with the same company since 2019.
#004How do I contact him?Open
Easy: send an email or a message. I usually reply within a day. → Contact
Solved tickets
Real problems I've solved
Every project starts with a problem. Here is what I did and what changed.
Website migration
Moving a live platform to its own website
ProblemThe company depended on a rented platform it didn't control.
SolutionBacked up content and users, tested the new admin panel, wrote a full issue report for the developer and helped teachers get access.
ResultThe company now runs on its own website and domain.
Admin panelQA testingDomainsCloudflare
Automation
Automatic gift voucher system
ProblemRewarding customers to bring them back was slow, manual work.
SolutionBuilt a Google Sheets + Apps Script system that reads the registration list and emails each buyer a personalised voucher, with the amount based on their package.
ResultVouchers now go out automatically from the company email.
Google SheetsApps ScriptGmail
Product design
Coaching module prototype
ProblemStudent coaching was tracked in separate spreadsheets.
SolutionDesigned a coaching module with roles for students, consultants and admins, and a weekly tracking table, step by step as a working prototype.
ResultA clear, tested design ready to hand to the developer.
PrototypingUXRequirements
Process
Faster student registration
ProblemCreating every student account by hand took too long.
SolutionSet up a Google Form for sign-ups and moved students to creating their own accounts with a signup link.
ResultLess manual work and a faster start for new students.
Google FormsGoogle SheetsProcess design
Experience
Where I work
2019 – PresentRemote · Part-time
Technical Support & Platform Administrator
E-Hoca Akademi
- Technical support for students and teachers
- Website and learning platform administration
- Helped lead the move to a new website
- Automations with Google Sheets and Apps Script
- Registrations, payment records, refunds and reports
- Online lessons and meetings on Zoom
Skills
My toolbox
🛠️ IT Support
- Troubleshooting
- Help desk
- Account & access
- Zoom
- User training
🌐 Web & Platforms
- Admin panels
- HTML & CSS
- Cloudflare
- Domains & DNS
- QA testing
📊 Data & Automation
- Excel
- Google Sheets
- Apps Script
- Google Forms
- Reporting
For the techies
Prefer the command line?
Type a command below. Start with help.
qader@qaderfn:~$
Try: help whoami skills projects contact
Contact
Let's work together
I'm open to IT Support, Helpdesk and Technical Support roles in Northern Ireland and Ireland, or remote.