Terms

Quotes: we always send a price before work starts. Work begins only after you accept.

Payment: as agreed in the quote. On standard jobs, if we cannot fix the problem, you do not pay.

Remote access: only with your permission, using a well-known tool, while you watch. You can end the session at any time.

What we do not do: physical hardware repairs, access to accounts that are not yours, password cracking, pirated software, or work on systems you do not own or manage.

Backups: please keep backups of important data. We are careful, but we cannot be responsible for data that was already lost or damaged.